Privacy Policy
Last updated: 14 November 2026
Your privacy matters to us. Protocolix is dedicated to respecting your privacy while you use our website. This policy outlines the necessary measures to ensure compliance with relevant data privacy laws and regulations governing Protocolix’s collection, usage, and transmission of personal data for information gathered through our website.
We collect and utilize your data to enhance and deliver our services. By accessing or using the service, you consent to the collection and use of your information as outlined in this policy. Unless specified otherwise, the terms in this Privacy Policy carry the same definitions as those in our Website Terms of Use.
If you are a resident of the European Union, our collection and use of your personal data may be governed by the General Data Protection Regulation (GDPR). In such cases, we act as a ‘data controller’ and are responsible for handling your personal information in compliance with GDPR requirements.
For individuals residing in the United States, our collection and use of your personal information may be governed by the California Consumer Privacy Act (CCPA). In such cases, we operate as a ‘business’ or ‘service provider’ and are responsible for handling your personal data in accordance with CCPA regulations.
1. Introduction
The controller of your personal data is Protocolix Labs Pvt. Ltd., Shop-102, Maninagar-'A' Shopping Center, Chhapra Rd, Navsari, Gujarat 396445, India. Contact: [email protected].
Welcome to Protocolix. Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website protocolix.com.
2. Information We Collect
We gather various types of information for multiple purposes to enhance and optimize our services for you.
- Personal Information: Name, email address, phone number, and other contact details provided voluntarily.
- Usage Data: Information about your device, IP address, browser type, and usage patterns.
- Cookies and Tracking Technologies: We use cookies to enhance user experience, analyze website traffic, and personalize content.
3. How We Use Your Information
- To improve and personalize user experience.
- To process inquiries, respond to requests, and provide customer support.
- To send promotional materials, newsletters, and updates (only with your consent).
- To maintain security and prevent fraudulent activities.
4. Third-Party Services We Use
- AI assistant: messages you type into the website chat assistant are sent to OpenAI to generate a reply. We keep a conversation only in temporary server memory (up to 30 minutes of inactivity) to answer follow-up questions; we do not save it to our database. Please do not enter confidential or personal information in the chat.
- Call booking: discovery calls are booked through Calendly, which processes the details you enter in its booking form.
- Analytics: we use Google Analytics only if you accept analytics cookies in the cookie banner. You can change your choice at any time using the "Cookie settings" link in the footer.
- Email: enquiries submitted through our forms are delivered to our business mailbox (Zoho Mail).
5. How We Share Your Information
We do not sell or rent your personal data. However, we may share your information in the following cases:
- With third-party service providers assisting us in website operations, subject to confidentiality agreements.
- To comply with legal obligations or protect our rights.
- In the event of a business transfer, such as a merger or acquisition.
6. Cookies and Tracking Technologies
We use strictly necessary cookies to run the website (for example, session and security cookies used by our contact forms). Analytics cookies are set only after you accept them in the cookie banner. You can change your choice at any time using the "Cookie settings" link in the footer, or clear cookies in your browser.
| Name | Provider | Purpose | Duration | Type |
|---|---|---|---|---|
| .AspNetCore.Antiforgery.* | Protocolix | Protects our forms against cross-site request forgery | Browser session | Strictly necessary |
| .AspNetCore.Session | Protocolix | Checks the CAPTCHA on our contact forms | Browser session | Strictly necessary |
| protocolix-cookie-consent (local storage) | Protocolix | Remembers your cookie choice | Until you clear it | Strictly necessary |
| _ga, _ga_* | Google Analytics | Counts visits and how pages are used | Up to 2 years | Analytics (only with consent) |
| Calendly cookies | Calendly | Set by Calendly only when you open the booking window | See Calendly's policy | Third party |
7. International Transfers
We are based in India and some of our service providers (such as OpenAI, Google, Calendly and Zoho) may process data in other countries. Where UK or EU data protection law applies, we rely on appropriate safeguards such as standard contractual clauses for these transfers. Contact us for more information.
8. Data Security
We implement reasonable security measures to protect your data. However, no online platform is 100% secure, and we cannot guarantee absolute protection.
9. Your Rights and Choices
Depending on your location, you may have rights regarding your personal information, such as:
- The right to access, update, or delete your personal data.
- The right to opt out of marketing communications.
- The right to request data portability.
To exercise your rights, contact us at [email protected].
10. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for their privacy practices and encourage you to review their policies.
11. Changes to This Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date.
12. Contact Us
For any legal inquiries or concerns, please reach out to us at [email protected]